Shipping & Returns Policy
At Alexander’s Tire Services, we specialize in delivering premium automotive upgrades, including factory-fresh Vogue Tyres, custom whitewalls, and luxury wire wheels. We treat every order with the highest level of care, ensuring your luxury wheels and performance tires arrive safely, securely, and fully insured.
Shipping & Delivery Policy
1. Shipping Zones & Rates
- Contiguous United States: We provide Free Fully Insured Ground Shipping on all orders over $1,000.
- Orders Under $1,000: For orders under $1,000, a flat-rate shipping fee will be calculated automatically at checkout based on your delivery address and total shipment weight.
- International & Freight: At this time, we only ship directly to addresses within the contiguous United States. We do not ship to PO Boxes or APO/FPO addresses due to carrier restrictions on oversized automotive parts.
2. Processing & Transit Times
- Order Processing: Standard tire and wheel orders are processed and prepared for shipment within 1 to 2 business days (Monday through Friday, excluding holidays).
- Custom Mount & Balance Packages: Please allow an additional 2 to 3 business days for specialized wheel and tire assemblies to ensure precision balancing before transit.
- Delivery Transit Time: Once picked up by our freight partners (FedEx, UPS, or specialized LTL carriers), standard delivery takes 3 to 7 business days depending on your location.
3. Shipping Damage & Lost Packages
All shipments are 100% insured. Upon delivery, please visually inspect your packages before signing for them. In the rare event that your wheels or tires sustain damage during transit, document the damage with clear photos, note it explicitly on the carrier’s delivery receipt, and contact us immediately at (323) 425-9357.
Returns & Refund Policy
We want you to be completely satisfied with your premium automotive upgrade. We accept returns within 30 days of your original delivery date, subject to the conditions outlined below.
1. Return Eligibility Window
To qualify for a refund, all items must be returned within 30 calendar days from the date the item was marked as delivered to your address.
2. Product Condition Requirements
- Tires: Must be in brand-new, unmounted, and unridden condition. We cannot accept returns on tires that have been driven on or mounted onto wheels.
- Wheels: Must be returned in their original packaging, complete with all protective materials, center caps, and hardware. Wheels that show tool marks, mounting scratches, or balancing weights cannot be accepted for return.
3. Return Shipping & Restocking Fees
- Customer Responsibility: Unless the return is due to an explicit shipping error on our part or a verified manufacturer defect, the buyer is responsible for all return shipping costs.
- Restocking Fee: Returns on specialized inventory or freight shipments are subject to a 15% restocking fee to cover structural inspection and re-warehousing processing.
4. How to Initiate a Return
- Contact our support team directly via phone or text at (323) 425-9357 or email us to request a Return Merchandise Authorization (RMA).
- Securely repackage your items in their original factory boxes.
- Clearly write your assigned RMA number on the exterior shipping label.
- Ship the package via a trackable carrier to our main location: 4500 N Figueroa St, Los Angeles, CA 90065.
Once your return arrives at our facility and passes our quality control inspection, your refund (minus applicable shipping or restocking fees) will be processed back to your original payment method within 3 to 5 business days.